Our return policy lasts 30days or 14 days for france . If 30days have gone by since your parcel delievery, unfortunately we can’t offer you a refund or exchange.contact us within 3 days of parcel delievery.
ordered items between November 1 and December 25 can be returned until January 31 of the following year.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
NON RETURNABLE ITEMS
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected without any form of damage or wornouts , we will send you an email to notify you that we have received your returned item. We will also notify you of the approval in situations where your item arrives exactly as delievered .
If you are approved, then your full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately 5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sales item cant be refunded
Exchanges (if applicable)
We only replace items if they are not defective or damaged. If you need to exchange it for the same item, send us an email at
and send your item to:
FIIBBSS, Michika street area 11 garki, House 2, 900010 Abuja FC, Nigeria.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: FIIBBSS, Michika street area 11 garki, House 2, 900010 Abuja FC, Nigeria
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.